Showplace Icon Theatres Refund Policy
Thank you for visiting Kerasotes Theatres and reviewing our Refund Policy Statement.
After your purchase, refunds/exchanges can be processed at the theatre box office before the performance date/time ONLY; refunds after a performance date/time are not permissible. Ticketing service fees are non-refundable. Exchanges are subject to admission pricing and policies and seating availability. If tickets are purchased for an incorrect date/time, please contact the location directly prior to purchasing additional tickets as exchanges are often possible.
Still have questions on tickets?
For Fandango tickets please call: 866.857.5191
For all other tickets please call: 312.775.3160, option 9
Monday-Friday 8:00AM to 5:00PM CST