Showplace Icon Theatres Refund Policy


Thank you for visiting Kerasotes Theatres and reviewing our Refund Policy Statement.


For the terms and conditions governing your purchase from Kerasotes ShowPlace Theatres, LLC (KST) and your use of KST websites, please see our Terms of Use.


After your purchase, refunds/exchanges can be processed at the theatre box office before the performance date/time ONLY; refunds after a performance date/time are not permissible. Ticketing service fees are non-refundable. Exchanges are subject to admission pricing and policies and seating availability. If tickets are purchased for an incorrect date/time, please contact the location directly prior to purchasing additional tickets as exchanges are often possible.


Still have questions on tickets?


For Fandango tickets please call: 866.857.5191


For all other tickets please call: 312.775.3160, option 9
Monday-Friday 8:00AM to 5:00PM CST